There was an issue processing your donation.

Common transaction declined status codes and reasons, to help understand why transactions have not been successful

REASON	EXPLANATION
Transaction declined by authorization system	This is a decline at the customer's bank. The customer would need to find out from their bank why their eCommerce transaction has failed. In our experience the following are the common reasons: 1. Insufficient funds 2. Risk system of issuing bank 3. Risk system of acquiring bank 4. Other technical reasons including that the card is not enabled for online transactions
User Authentication Failed	The user may have entered an incorrect OTP. This return code always signifies that the bank's system was unable to verify the customer
Technical Error in 3D system	This occurs when there is an error with the 3DSecure process at the bank. It could be that their 3DSecure system was down at the time
Risk management transaction timeout	The customer probably did not enter their OTP or possibly did not get shown the 3Dsecure page because something on the customer's browser was blocking the 3DSecure page from loading